Our service for your repair

Pick up or return delivery in case of complaints

If covered under guarantee the return of your Einhell product is always free for you. Simply set up an user account on the Einhell Service webpage and register your device by entering the series number or article/ident number for returns.

We shall then inform you of all further steps of the returns process. We will provide you with information on the appropriate shipping options for your device and its safe packaging, or we can provide you with one of our competent service partners in your area. In this way we keep the periods short and process your request in the fastest possible time.

Send us your product:
  • register your device online 
  • if covered under guarantee it’s completely free

Choose between two different types of returns:

Step by Step guide:

Find out more

Find out if your device is still within the guarantee timeline. Resulting of your research you can choose if you want to take advantage of the warranty service or the repair service.

Register or log in

Create your personal MyEinhell user account on Einhell Service or log in.

Apply for return service

You can register your Einhell product naming your serial number or article / ident number for the return service.

Your device is within the guarantee period

Receive the advantage of free shipment

You would like to take advantage of the statutory warranty, then you should use our Warranty Service. We organize the transport of the product and take care of the resulting costs. Whether the transport is carried out as an online return or pickup return, the Warranty Service will decide in each case individually.

Your device is outside the guarantee period

Convenient repairs and maintenance

We offer our convenient repairs and return service also for devices, which are no longer in the guarantee period. Ensuing costs for pickup or shipment shall be invoiced to you along with the cost of repairs.